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Human resource management in social services organizations
PACÁKOVÁ, Tereza
This thesis is devoted to the Human Resource Management and it is especially focused on Social Services Organizations. The main objective was to determine how is Human Resource Management realized by the directors of these organizations. Secondary objective was to see how are personal work, selection process and personal politics being realized. Even though Human Resource Management is an important part of the leading positions in these organizations, literary sources usually do not connect it to social services. A mixed strategy was used to work on these objectives. For the prepared quantitative part, there was also used a qualitative type of reserch for additional information. The quantitative part was realized by a questionnaire of my own construction and the qualitative part was realized by an interview. During the quantitative part, six regions in The Czech Republic were randomly selected. To October 5, 2019 the Register of social services providers had 1245 organizations registered in these regions (the data collection began on January 6, 2020). 396 organizations have taken part in the questionnaire. During the qualitative part, 24 interviews were done with directors of Social Services Organizations which are located in South Bohemia. The data from the quantitative research were further elaborated in the SASD programme and in Microsoft Excel (using Pearson's chi-squared test, an analysis of adjusted residues and descriptive statistics which were used to identify primary characteristics in research files - the minimal level of significance for these tests was 0,05). The data from the qualitative research were elaborated in the ATLAS.ti programme using open selective and axial coding. The principal outcomes of this thesis are the way Social Services Organizations evaluate their workers, the way they recruit new employees and their methods of further education and progress of their current workers. The results have shown that these organizations handle those subjects well. These organizations used diverse sources when recruiting employees. The evaluation of workers is performed on regular basis and there are specific education plans for progress and further education of workers. Some of the tools of Human Resource Management are not being used, howewer Social Services Organizations are still improving the Human Resource Management.
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